Professional Travel Advice for Winter 2017

As a Certified Travel Councillor holding Destination Wedding Certification, with 9 years experience in the industry, I am providing the following advice to people looking to travel this winter:

1. Book with an Agent who is also a small Business Owner. When you book online, you are still using an Agent, but you are accessing a massive, call center and the person you access probably works a part time schedule, so the Tour operator company can pay them reduced or limited benefits. If you have a problem or if you need any adjusting done to the booking, you have to call back and reach another Agent and you are simply an incoming call. Booking with a Small Business Owner means you have virtually unlimited access for questions and someone who is as invested in your vacation experience, as you are. Just as you have an area of expertise, so do we. There is nothing we enjoy more than focusing that extensive training on assisting our clients.

And if you DO choose to book online, then don’t turn around and call the Travel Agent you know and you chose NOT to book with to ask your questions to. If you value their expertise enough to call them with your questions, then book with them in the first place, rather than expecting them to give you their time, for free.

2. Book Early. There will be no last minute deals this winter. We live in a world where supply and demand have micro managed vacation packages anyway and with Hurricane Irma removing the inventory of 60 plus resorts and closing 4 cruise ports and several Caribbean Islands, it means that availability will be reduced and occupancy will be high. Book the room category you want and do not expect to be upgraded in destination as there will be no rooms to move into.

There are lots of choices in regards to destinations and islands not impacted by hurricanes. But the pricing is higher for Caribbean destinations like Aruba, Bonaire, Curacao, Bahamas, Jamaica, St. Lucia, Grenada, Panama and Costa Rica. Or think about a completely different destination like a European River cruise instead! So if you expect to travel, then expect to see pricing higher than you have typically seen in the past.

3. Buy Travel Insurance. If nothing else, the past month has shown us the power of nature with flooding, storms and hurricanes. If you rely on your credit card insurance for it then you had better know what your policy is, carry it with you and understand what it covers because in most cases it’s very little. Know what the terms and conditions are. Don’t spend thousands of dollars on a vacation then think the extra $36 -$72 for coverage is ‘too much’ because it’s not. Not if you ever had to use it.

Travel Agents act as a representative for people in destination who may need assistance and can’t be reached by family or can’t get notifications out of the countries they are in. Often times, we get information sooner than what the public has access to as it’s coming from our contacts at the resorts; the business development managers, the staff or clients who are there.

frustrated traveler in airport

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Emergency care for Heat Stroke

Most Canadians do not have first hand experience in dealing with prolonged exposure to the excessive heat, humidity and sun because of the Northerly geographic location. This is why it is critical to understand what Heat Stroke or Exhaustion is, as it is something they may experience either personally or by witnessing, while travelling in Southern vacation destinations or in airports and planes when they return home.

The first critical thing which you need to understand is that symptoms of heat stroke can develop quickly, within minutes. This means a person who seems perfectly fine one moment can be in a serious health situation very quickly, so it is paramount you recognize what is occurring so you can provide appropriate medical triage. It is also important to understand that the effects of sun stroke can be accumulative, meaning that or over several hours or days a person may deteriorate, after their exposure, so you may not immediately link the event, with their recent travel.

Internally, the symptom of someone suffering from heat stroke, is their core body temperature climbing to above 40C (104° F). This brings on specific symptoms you need to ask them if they are experiencing, if they are able to communicate with you. Often times a person is so confused, or experience such sudden onset, that they are unable to speak or even lapse into unconsciousness as their body tries to shut itself down, to cool off.

The person may either feel nauseous or vomit without warning, they may be dizzy or have an immediate headache. They may experience muscle cramping and intensive thirst. They will have a rapid heart rate and will either break out into a full body sweat with radiating heat or their skin may be dry and incredibly hot. You may see someone who dazed, confused and have reducing degrees of responsiveness. It can be scary to witness.
 

It is imperative you respond quickly and calmly as this is a life threatening condition and medical emergency. You must rapidly lower the person’s core temperature. Your first course of action is to advise others of the situation and request assistance. If you are in the sun, get them to shade. If you are outside bring them into air conditioning or have others fan air over them. Remove all unnecessary clothes from them.

Apply ice cold compresses to their neck, back, armpits and groin as these are areas rich with surface blood vessels and by cooling them, it can help reduce their body temperature. The second the cloth is warm, replace it with another, colder one. If they are responsive, make them drink anything with electrolytes, like a sports drink, a pedialite, a fruit drink, coconut water or lastly water. If a sugar tablet is available which many diabetics carry, make them take it.

Image result for heat stroke victim compress tennis

Being in hot Southern destinations places you at risk for heat stroke as temperatures routinely climb over 26C (close to 79°F). Laying out in the sun and walking along the coast lines exposes you to the direct heat and sun, so you have to mitigate your risks and understand that there are many factors which can lead towards Heat Stroke.

Older adults, infants and young children up to the age of 4 have a harder time with heat regulation which places them higher at risk as they adjust to temperature changes more slowly. People with a mental illness, who are over or underweight, who have chronic health conditions such as Diabetes, heart, high blood pressure, lung or kidney disease, are at particular risk for sun stroke, so knowing or asking about their medical background helps in diagnosing what’s occurring to them.

Dehydration can be brought on by participating in physically strenuous exercise in the sun, like beach volleyball. It can be exasperated by consuming alcohol at the all Inclusive resorts or by getting a sunburn by not applying sunscreen in a timely fashion. Even wearing tight and restrictive clothing, like compression stockings many people use for traveling on planes can be problematic. It is also extremely important to understand that certain medications, such as antihistamines, anti-psychotics, beta-blockers, diuretics, and even recreational drugs, all increase the chances of having sun stroke.

Someone who has never had an issue with prior travels can have a sudden onset reaction when all of the risk factors are considered. Getting them cool is critical. Often, by quickly reacting to lower their core body temperatures, you can bring them around to feeling almost fully recovered within 15-30 minutes, though there are times it may take longer depending on how many risk factors they have. It is imperative they report what occurred to their family Doctors, once they arrive home, if they were not taken to a hospital for monitoring.

For further details on Heat Stoke and Sunstroke and to find a First Aid class which teaches first response measures, please visit your local EMS provider or take a St John’s Ambulance First Aid Course and get certification. It can save a life.

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When Airlines change your plane

You have carefully planned all aspects of your upcoming vacation, from the dates you are going to travel, so they don’t interfere with the kids sports schedule or school commitments. You’ve pre-selected your room category because of it’s location on the property, at the medium sized resort you’ve decided to stay at, based on the amenities as well as it’s proximity to the various excursions you want to do when in destination.

You’ve decided on what items to pack, based on the weight restrictions for luggage on the air line you are flying with and have paid them extra to pre-select your seat, so you can alleviate all anxiety about where the airlines may seat you, as they do not necessarily place people who are flying under the same ticket, next to each other. This way you can choose seats near the front, close to the bathrooms but not too close and get that window view.

A few days before your departure, you get an e-mail, advising you that your airline has had an  ‘equipment change’ and as a result the seats you too so much time choosing, are no longer available and you need to contact the carrier for your seating options. First, you need to understand that airlines are well within their right to change the type of plane they are placing you on. They sold you a ticket from point A to point B and how they do it, is up to them.

The reason a carrier would change the plane, depends on a few things. Perhaps they did not sell the plane out and so they are downsizing to minimize their expense of flying with empty seats. Perhaps there was a mechanical issue or weather delay impacting a plane which was outgoing, in the destination you are going to, so they have to get a larger plane down to the destination, to handle the guests who need to come back.

All airlines have the control on how they deploy their fleet and a guest is most often impacted, when they change from a larger plane to a smaller one, as there are less seating options available. This is something which happens regularly to Air Canada flights; when you purchase a seat based on their Air Canada plane configuration and then you are downgraded ,onto an Air Canada Rouge flight.

A Rouge flight has a very limited number of Premium seating. If 18 people had one of them on the Air Canada flight, it means 6 people will be bumped down into regular economy seats when the plane changes, because they simply don’t have the extra Premium seats. They decide who gets bumped down, based on Carrier loyalty and status, how much they paid for the tickets and when they bought them. The airlines will refund your money in 7-10 days to the original card used.

The Rouge configuration is such that the economy seats have less width than other seats, less recline pitch and less leg room to the seat in front of you, so they can be cramped depending on your height or size and it makes longer flights more challenging because of that. When at all possible, it taking those things into consideration, it might be worth considering the upgraded seating to Premium, as shown below, if you have the option and it’s within your budget.

If your flight equipment has changed, ensure you get your refund for what you paid and ask for compensation from the airline as a good will gesture on their behalf for altering your plans. They are not technically required to provide you with anything, so asking for something and getting it, would be an unexpected bonus.

As incredibly frustrating as this change is to your well laid plans, do not let it impact the over all experience you are going to have, after you are transported to your chosen destination. There will always be issues of some sort and how you handle those changes, helps create the memories you can look back at and talk about.

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Air, only sold with Land component

As a Travel Agent who is also a Travel Professional, one of the things which is often researched is the pricing of flights. The airlines have various fares available on the same plane, so the seat in front of you may have cost $200 less than the one you are sitting in and the one behind you, may have been $150 more.

Besides the Airlines desire to make as much money as possible, by updating their systems and adjusting the prices continuously to reflect the demand and availability, there is a reason why some people can pay less than others on flights and it’s something that a true Travel Professional will look at, when researching your flight options to a specific destination.

This widely known trade secret is something called “Packaged airfares”.  What is a “Packaged Airfare?” This is when an Airline provider negotiates a contract between themselves and  car rental company’s or  hotel suppliers to increase their sales volume. This means the cost of those flights, when sold with a car rental or with a hotel stay of any duration, will be at a less expensive rate than what you can buy the flight for by itself.

Think of it as the partner the Airline is working with, as subsidizing the cost of the flight and the client being able to take advantage of the negotiated rates, which generally don’t fluctuate as much as airfare does alone. Many times a package which includes car rentals or hotel accommodations, when sold together with this required ‘land component’, may include a heavily discounted airfare that is not available separately.

This is why an actual Travel Professional with experience, will always check “Air only sold with Land component” air fares, when researching flights for their clients, as it may actually be a better value to book their flights that way.plane-in-flight

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Cruise Cuba

There are several cruise lines which already include Havana Cuba as a port of call, such as Fred Olsen Cruises, Noble Caledonia ,Star Clippers, Thomson Cruises and Variety Cruises. But there are many more which are planning on Cuban itineraries, with several ports of call to the country and some which will circumnavigate it.

With such a high interest from millennials wanting to travel to the country, before it becomes commercialized (44%), cruising is a great option for many who might want to experience Cuba with a series of day trips via various port locations, using the cruise ship to travel in comfort and luxury, around the country, instead of trying to see it all from land and transportation between communities.

If you are looking to Cruise Cuba, there are multiple Cruise lines to choose from, depending on your style of travel and budget.

  1. Carnival Fathom (Carnival Cruise Lines or CCL), which offers sailings every other week
  2. Celestyal Cruises, will be home ported in Havana, effective November 2016
  3. MSC Opera (Mediterranean Shipping Company or MSC), who is home ported in Havana through 2016
  4. Norwegian Cruise Lines (NCL) has plans on sailings to Cuba beginning in January 2017.
  5. Oceania Regatta  and Oceania Marina (Norwegian Cruise Lines or NCL) are applying to include sailings to Cuba at the beginning of January 2017
  6. Ponant, has plans on sailings to Cuba beginning in January 2017.

 

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Cruise Rules for use of Swim Diapers

With the popularity and affordability of cruising, many families are taking advantage of the amazing pricing and spending their vacations at sea, sailing to various Island ports. It is truly a vacation which can accommodate all of the needs a large variety of age groups from toddlers, teens, adults and seniors.

All of the large Ocean going vessels have multiple pools and or hot tubs for the use of their guests. Depending on its size or even the company, some of them also have splash pads or water parks for various age demographics. The one thing that all parents should be aware of, is that all the regulations of every cruise line towards children who are NOT potty trained, using or having access to their on-board pools, is posted on their websites and they all state the same thing:

United States Public Health Department Policy (USPH) prohibits persons who are not toilet trained or use diapers, pull-ups or swimmers from using pools or whirlpools.

It is also important to note that the many of the cruise lines actually offer pull ups and water diapers for sale at their commissary shops. Just check with your specific line before you sail. This is not giving parents permission to use them on-board, but as a convenience to those parents who use them for facilities where they are allowed or for use at the various ports of call.

Carnival Cruise Line
Children who are not toilet trained (and those in diapers or swim diapers) are not allowed in any of the water facilities onboard, as per United States Public Health Services. Toilet trained children should be taken on frequent bathroom breaks. Water facilities include kiddies’ pools, swimming pools, spray parks, WaterWorks, slides and whirlpools.

Celebrity Cruise Line
United States Public Health Department Policy (USPH) prohibits persons who are not toilet trained or use diapers, pull-ups or swimmers from using pools or whirlpools.

Disney Cruise Line
The U.S. Public Health Service requires that only children who are toilet trained are permitted to enter swimming pools and spas aboard cruise ships.

Even if your child isn’t toilet trained, he or she is welcome to enjoy the water play areas on board each ship while wearing a swim diaper. These areas include Nemo’s Reef on the Disney Dream and Disney Fantasy, Nephews’ Splash Zone aboard the Disney Magic and Mickey’s Splash Zone aboard the Disney Wonder.

Please note: swim diapers are not permitted in hot tubs, spas or any Disney Cruise Line pools or waterslides, including the AquaDuck, AquaDunk and AquaLab.

Holland America Cruise Line
Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas.

MSC
This is the only Cruise line who does NOT post their policy online. They read it to you when you call them directly; The U.S. Public Health Service requires that only children who are toilet trained are permitted to enter swimming pools and spas aboard cruise ships.In regards to their children programs, the Diaper changing and feeding must be provided by parents.

Norwegian Cruise Line
Guests must be fully toilet trained to enter the pools or hot tubs. Therefore, guests in diapers, pull-ups or swimmers may not use the pools or hot tubs, even if accompanied by a parent or adult guardian.

Royal Caribbean Cruise Line
Due to public health regulations, children in diapers, swim diapers, pull-ups or who are not COMPLETELY toilet trained are not allowed in the pools, whirlpools or H2O zone. Children in diapers or who are not toilet trained may use the Baby Splash Zone specially designated for them on the Freedom of the Seas®, Liberty of the Seas®, Independence of the Seas®, Oasis of the Seas®, and Allure of the Seas®.

I have included some of the most family frequented Cruise Lines for quick reference, but to find details about your specific Ship and cruise line, you can either visit their web site directly or visit “All things Cruise” as they have a majority of them covered as well. Remember than policies change so the most up to date information will be found on the companies web site.

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Asking for Professional Travel Advice

 

“It’s that time of year again! We are looking at getting some more of your advice so we can plan our next vacation…”

“Can I ask you why you needed to ask a Travel agent your question?”
“Because it’s your job, so you should have experience with this kind of thing.” “You’re right, it IS my job and I love doing it. I’m always willing to share the benefits of my experience with my clients. Are you willing to book your trip this time using my Professional Travel Services as I noticed when I helped you last year, you ended up booking the trip online, yourself?”
“Well, no, I wanted to do it myself again to save money.”
“I understand. Many people have a widely held misconception that booking it online is less expensive than booking through a Professional Agent, when in fact the pricing is the same, yet you get far more value. Let me know if you ever DO want my assistance.”
“Well, I just DID ask for assistance. I asked you to help me plan this year’s vacation.”
“Oh, I’m sorry, I may have misunderstood. I thought you asked for my professional services for free, as you wanted to book it yourself online. I’m glad you’ve decided to work with me and become a client. Did you want to put your transferable research fee onto a Mastercard or Visa?”
“I don’t want to pay a research fee. I just wanted you to give me some basic information, so I can do it myself.”
“I see. Unfortunately, giving away my experience and services is not something I am comfortable with doing, though you did benefit from that last year. I am SURE you understand that working for free takes time away from clients who DO want to work with me and have me available to answer their questions.”
“So you can’t tell me if this is a good deal?”
“I book thousands of vacations annually for clients, so I certainly have the experience to know if something is a good deal or not, it’s one of the many things I am educated on.  Do you want to work with me? I’d be happy to answer your questions at that point.”
“Well, if you didn’t want to help me, you could have just said so and not wasted my time.”
“I would love to help you. But why do you feel you can have both my time and experience and not compensate me for it?”
“I didn’t think it was that big a deal. It was a simple question.”
“Then let me give you a simple answer. I work solely on commission and get paid for research I do for clients by the companies the clients decide to use for their travel plans; it costs the client nothing, other than a commitment to book their trip through my company, once I give them my research time and answer their questions. I have access to anything any client can find for themselves, online and can usually find it faster; I can normally provide added perks and value for them, both in transit and in destination. The value of getting personalized service and access to an experienced Travel Agent to provide them with the type of information you are looking for, most of my clients find invaluable, which is why most of my business is generated through client referrals. I LOVE what I do. I just can’t afford to do it for free.”

Asking for professional services you have no intention of paying for, is a social mistake that some people inadvertently make and occurs all to frequently to professionals who are part of the service industry. People make assumptions about asking for advice, while in a social situation, which can become awkward as the professional tries to balance educating the person asking the question, against alienating them for not providing answers to their questions.

Many professionals move into being a Travel Agent as a second career. For some, after years of being tied down to a 9-5 job, the freedom of working when you want and where you want is a joyous change that brings about the advantage of choosing how you want to conduct your own business. People who end up migrating into the Travel Industry as second careers have done so, primarily as they love travelling. It’s not unusual for them to have spent years helping others plan vacations while involved in other careers, simply for the joy of helping others.

Experience about travel related issues, years of resolving multiple problems, knowledge about pricing, value and services all accumulate so that the combination of our education and experience provides an invaluable resource to our clients. When it comes to travel related questions, people truly do not know what they don’t know and Travel agents have the opportunity to educate you on properties and locations, so your vacation experience is exactly what you envisioned.

In all service industries, there is the expectation of a reciprocal exchange between the professional and the client. In the Travel Industry, Agents are not paid by a client. They are paid by the company the client chooses to book their travel through. This is a commissioned based exchange which enables suppliers of travel to only pay Agents once their products and services are sold to a client. The supplier of the Travel product conveniently directs them back to the Travel Agent if issues arise, which allows the Supplier to keep a lower overhead by not keeping full time travel agents on staff that they have to pay a salary and benefits to.

The benefits for a client to use a Travel Agent are numerous. First, it costs them nothing more than booking a trip directly themselves, yet they get personalized services from someone they can reach almost immediately for questions, as opposed to going through a call center and reaching whomever answers during regular business hours. Secondly, by using a Travel Agent a client is supporting a small family based business where your satisfaction is extremely important to them. Travel agents often monitor their clients vacation, check weather, check flight times, they worry if they are having a good time or if you are getting new beach towels delivered daily. It feels like they have family traveling and that is not something you get when you are an anonymous booking number on a multi national call center data base.

Online booking engines care about the bottom line and protect their financial interest, especially when it comes to being responsible for any issues that arise during travel. As a client of a Travel Agent, your interest comes before that of the supplier to us. We care about your experience and we advocate on your behalf because we want you to be happy with our services, so that you trust us and recommend us to your friends and family. Your referrals are not just a matter of business, but one of deep pride and heartfelt gratitude; which is why we work so hard to make sure the faith you place in us, remains.

As much as we love what we do, we still have to earn a living. If you’ve ever been around and listened to a group of Travel agents chatting, you will hear them talking constantly about properties, destinations, issues they’ve resolved, asking for peer advice on how to handle difficult situations with various components of a clients travel plans. We love educating people on how to Travel smartly, which ensures that you get the most value from your vacation dollar. It can be difficult for the Travel Agent at times, in balancing this love of educating people and earning a living, especially when people want to take advantage of that passion we have, for their own personal gain.

When people want your professional advice, when people ask for your time, experience and education and have no intention of using your services, they are in effect asking you to give them charity or to make an exception for them, in regards to expecting payment. If you make a choice to book online yourself, after asking for and receiving the professional counselling of a Travel Agent, which will result in the agent not getting paid, it creates tension in the social relationship between you as acquaintances, as well as ensuring that the Travel Agent no longer assists you or anyone with similar requests, in the future.

People make assumptions about asking ‘simple questions’ because they do not understand the implications of the answer being given. Often times, there is no such thing as a simple question; not when it comes to complex travel itineraries or even basic All Inclusive vacations. Taking advantage of a friendship or expecting a family to support you by giving free professional services, when you have not supported their business, is hypocritical.

Once people make the statement that they can book online themselves, or they can find pricing cheaper by booking direct, then it opens up a discussion about understanding pricing versus value. If your existing career allows for the hours of research required determining if a specific property or cruise, will match with the needs and expectations of the style of trip you are seeking, then you do not need confirmation or validation from a Travel Agent.

If you are comparing your one or two annual consumer experiences with a Travel Professionals experience in booking thousands of trips yearly, it is not an accurate measurement of comparable ability or skill level. Can you book it yourself? Of course you can. Should you? It depends. Oftentimes, you simply do not have the experience required to understand or know the difference, as it’s not your field of expertise. A professional Travel agent who you have developed a relationship with, is happy to assist you in understanding the difference and when it is advantageous for you book directly.

If you are seeking out information about your travel plans because you can not come to the conclusions yourself, then asking for assistance without expecting to pay for it, is not just unreasonable, it’s disrespectful; the only thing worse than this, is going to a Travel Agent to resolve your Travel problems, after you have booked online yourself. The reality of your situation is that if you book online, then you need to contact the online company you booked with for assistance.

Any Travel Agent you ask to help you resolve your problems simply can not help as they have no access to your information or booking details and they are not insured against errors and omissions coverage in the event of a mistake, in the case they give you information that is not applicable to your situation. Our inability to assist you is not in retaliation for not booking through us, it’s a lack of access to relevant information and legalities about distributing professional advice on a topic we have no direct information on. If you book your trip yourself, then you are responsible for fixing any issues which arise from it.

Being a Travel Agent is a vocation for most of the people involved in the industry. Quite often it is a second career for people who have the financial stability to move into an industry they love, over being in one that pays the bills. If a Travel Agent is not employed in a call center or in a retail brick and mortar location, with scheduled hours, then we are on call virtually 24 hours a day, especially when we have clients in transit or in destination. We are available ‘in case’ an issue arises, so we can fix it as quickly as possible.

An online booking engine can not compare with that amount of availability. Travel Agents work during Holidays as they have clients travelling. They answer emails, texts and Facebook chats at 11:30 PM or during a child’s hockey game, even if it’s just to say they will research what you are asking about and reply when they have the information. This level of service is impossible to achieve with any online booking engine.

Travel Agents love sharing their knowledge and often provide detailed advice to clients, even if they occasionally book elsewhere. They want you to get the most value from your money and they do not mind sharing with you when it would be more cost effective to book something directly as opposed to using their services, like in redeeming Air Miles or as part of a Group Travel for Wedding attendance. Once you become a client, a Professional Agent is invested in your Travel plans and want to make your trip as perfect as it can be considering all of the moving parts, and potential for errors, a vacation plan may entail.

Your happy posts about your trip and destination on Facebook, Instagram or Twitter, give us validation that all our behind the scene planning, the hours we spent researching and in educating ourselves on the product various companies provide for guests, was all worth the time we invested because it helped us to impact a couple or a family in a positive way, where they created happy memories which they’ll have over a lifetime.

A Travel Agent is someone who travels with you on your trip, who looks out for your best interest, who resolves potential problems before they become an issue, who fights on your behalf, who acts as an intermediary to make sure that you can focus on the experience of the trip, as opposed to the details. We are your personal concierge who need and expect more than a simple monetary transaction with you. We are your protection detail making sure things like flights are rescheduled and hotel rooms are booked, while you are still on a flight in transit and are unaware of the storm delays at your connecting airport.

Reserving your vacation is in fact, just the beginning of your interaction with us. The majority of Travel Agents want a lasting relationship to develop and lifelong friendships to be created. We rely heavily on referral business and we value your trusting our expert advice. Most Travel Agents do not want you to be a customer; we want you to be a valued client we work with and for. We are team players with high attention to detail. We are on your side, always.

You don’t get that kind of personal investment from ‘1-800-cheap deals’ or ‘give us your money.com’ sites. In a world full of choices, deciding to work with someone to help plan your vacation, will let you enjoy the experience instead of worrying about what you may have forgotten or finding out that you overlooked a critical piece of information simply because you had never been educated about it. Travel agents are not perfect. But we try as hard as possible to make sure your travel details, are.

 

 

 

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